Frequently Asked Questions
Most frequent client questions
If you don't find the answer here, write to us about your situation and we will get back to you.
- What exactly am I renting?
- The service of providing an address for a registered office or place of business and agreed related services. The scope of address use is governed by the contract. It is not automatically a continuous office rental.
- Why don't I see the exact address on the website?
- We publicly present the town or municipality, and for Bratislava and Košice, also Staré Mesto. The exact address of your ordered registered office will be made available to you exclusively in your private account immediately after confirmation of receipt of full payment. You will see this rule before submitting the order.
- What do I get after payment?
- After confirmed payment, you will receive the exact address and an overview of the assigned registered office in your account. Subsequently, we will send you the duly issued original consent or confirmation for the purpose of establishing a company or changing the registered office. The electronic overview of the address is not a substitute for the original.
- Do I get the address immediately after sending the transfer?
- It will be made available as soon as we confirm receipt and match the full payment to your order. Simply initiating a transfer or scanning a QR code is not a confirmed payment.
- Will the address later be public in the register?
- The data entered as the registered office is made public according to the rules of the relevant register. Non-disclosure of the address in our catalog does not mean anonymity for the company.
- Can I order a registered office for a company that does not yet exist?
- Yes. Select the appropriate option in the order. We will handle the details of the prepared company, the ordering party, and the subsequent completion of registration data according to your situation.
- Is the registered office also suitable for a sole trader?
- It can serve as a place of business. When ordering, you need to select the correct client type so that the documents are prepared for your case.
- How will I know about mail?
- You will receive an email notification after the consignment has been registered. You can find details in your client account.
- Do you automatically open all letters?
- No. Opening and scanning are performed based on the relevant authorization and your instruction or settings.
- Do you receive registered mail?
- Within the scope of the agreed service, valid authorization, and carrier rules. If a power of attorney is required, we will prepare the procedure for its completion.
- Can I send packages and e-shop returns to the registered office address?
- Regular receipt of goods, cash on delivery, and returns is not part of the standard packages. Please send us the estimated volume and requirements; we will verify the options individually.
- Is postage included in the price?
- No. We distinguish between handling for forwarding and shipping costs. The Komfort package includes one monthly handling for the consolidated dispatch of originals.
- What if I exceed the package limit?
- Actions beyond the scope are charged according to the published supplementary price list. You have an overview of your consumption. If a higher volume recurs, we will agree on a more suitable service scope.
- Is telephone reception included?
- No. Telephone handling is prepared to measure, and the price is determined individually.
- Can I meet a business partner at the registered office?
- You can request a meeting room in advance. We will confirm the date, capacity, equipment, and price according to the location. The registered office itself does not guarantee a room without reservation.
- How do I pay?
- By bank transfer or using a QR code with payment details. We do not provide card payment at the beginning. After the payment has been registered, the status will appear in your account.
- Does QR payment mean immediate establishment of the registered office?
- No. The QR code facilitates entering the transfer. We will confirm activation after payment verification, document completion, and fulfillment of agreed conditions.
- Can I pay monthly?
- The stated monthly price is a recalculation of the 12-month subscription. You will see the total annual amount before confirming the order.
- Does the registered office ensure company formation or a change in the register?
- Packages include the registered office service and agreed documents. The filing itself with the register is not included in the price.
- Does the address give me permission for business operations?
- Not automatically. If your activity requires special premises or authorizations, these are dealt with separately.
- How does renewal work?
- Before the end of the paid period, we will notify you and display an offer for the next period. The exact conditions are governed by your contract.
- Can I have multiple companies in one account?
- Yes. Each company has separate mail, documents, and access. The user can switch between companies to which they have authorization.